Missing Apps & Account Issues on Quest Largely Fixed, But Linger for Some

Earlier this month Meta acknowledged a Quest account issue that which led to some users being logged out of their headsets and others missing their library of apps entirely. A “majority” of affected accounts have been fixed, according to Meta, but for some the issues have lingered for nearly two weeks.

Update (March 22, 2022): Following Quest account issues which were purportedly fixed for a “majority” of users within a few days, some are still awaiting a fix from Meta to restore their headsets to proper working order.

The company has updated its official support site with a new header which reads:

The majority of account issues have been resolved and we’re now working on a solution for some users who had created or linked different accounts while their original one was unavailable.

The company created a support forum post to catalog any updates on the matter; the last update came on March 16th in which the company said that “every account that is currently still having trouble will be emailed the moment our engineering team’s solution is ready to go.”

So far as we know, that solution has yet to be sent out to those who are still having issues with their headset.

The lingering issue seems to be an offshoot of the initial account problems; per Meta’s messages, the ongoing account issues are likely the result of users who attempted to merge or modify the connection between their Facebook and Oculus accounts during the initial outage, and now the company is trying to untangle the mess.

The original article, which summarized the start of the Quest account issues, continues below.

Original Article (March 11th, 2022): If your Quest has been acting weird this week, you’re not alone. User reports of account issues began cropping up earlier this week with problems reportedly ranging from simply being logged out of the headset to accounts appearing to be reset to ‘new’ and losing access to their game libraries.

Meta first acknowledged the issue on Twitter on Wednesday and said it was investigating the issues. As of Thursday evening the company said that the “vast majority of impacted accounts have been restored,” but that it’s still working on fixing the issues for others.

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It isn’t clear how many users have been impacted, but it was apparently enough to cause Meta to put a large temporary banner at the top of its support site to preempt those coming to report the issue; the banner reads “we’re currently investigating reports of account issues, including log-outs and missing app libraries.”

Though Meta says that the majority of accounts have been fixed, the crowd-sourced outage website Downdetector shows issue reports for ‘Oculus’ that are significantly higher than the baseline, suggesting the company still has some work to do before everything is straightened out.

Data courtesy Downdetector

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